Please do note:
1) We do not give refunds, and refunds are in the form of store credit
2) We do not reimburse shipping charges.
3) The shipping charge for the exchanged product must be incurred by the customer (both while sending back to us as well as when we send the exchanged item to you).
4) Nails2tail.com is not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.
5) Due to strict health reasons, no returns and exchanges can be accepted on certain items including Toys, beds, custom orders, bakery items, and clearance/sale items. These items are considered a final sale and cannot be exchanged for any reason. We apologize for the inconvenience.
DEFECTIVE OR WRONG ITEM SHIPPED
We will happily exchange a defective product or a wrong item that has been shipped out. Please notify us within 48 hours of delivery so that we can promptly assist you. We will have the parcel collected from you, and have the exchanged products sent at the earliest possible.
Nails2Tail.com is not responsible for issuing refunds on merchandise due to wear from your pet. The determination as to whether or not an item is defective (due to wear from your pet or otherwise) is at the sole discretion of Nails2Tail.com. We will bear the shipping cost for defective or wrong products shipped that need to be exchanged.
Cancellations by Nails2Tail.com
Nails2Tail.com has a right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.
Cancellations by You
In case of requests for order cancellations, Nails2Tail.com reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount with-in 15-20 working days.
We will not be able to cancel orders that have already been processed.
Nails2Tail.com has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Nails2Tail.com and accept Nails2Tail.com decision regarding the cancellation.
If you have any questions please drop us an email at info(at)nails2tail.com.